Refund Policy
Thank you for shopping with us! We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are happy to provide a return and refund policy that covers a period of 14 days from the date of purchase.
Here are the details of our return and refund policy:
Eligibility for Return: To be eligible for a return, the product must be in its original condition and packaging, unused, and undamaged.
Initiate Return: To initiate a return, please contact our customer service team by email or phone, and provide your order details, reason for return, and any supporting documentation or images if applicable.
Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the product is delivered to us. We will not be responsible for any loss or damage that occurs during the return shipping process.
Refund Process: Once we receive the returned product and confirm that it meets the eligibility criteria, we will issue a refund to the original payment method within 3 business days. Please note that the refund may take some time to appear in your account, depending on your bank or payment provider.
There are certain situations where only partial or no refunds are granted (if applicable)
Refund Amount: The refund amount will be the total amount paid for the product, excluding any shipping costs or discounts applied during the purchase.
Exclusions: The following items are excluded from our return and refund policy: perishable goods .
Damaged or Defective Items: If the product received is damaged or defective, please contact our customer service team immediately. We may request for you to provide images of the damage or defect. We will provide a replacement or a full refund for the product, including shipping costs.
We hope this policy provides you with peace of mind when shopping with us. If you have any questions or concerns, please do not hesitate to contact our customer service team.
